If you are receiving a message that says your identity cannot be verified, here are a few helpful suggestions:
To ensure best possible results, make sure that you:
- Input an address where you have resided for at least 3 months
- Input your Date of Birth (DOB)
- Input your Social Security Number (SSN)
It’s important to stress that we do not store any of this personal information. This information is only used to pinpoint unique knowledge-based questions to help verify identity.
If you are unable to be verified, please contact the organization that sent you the CertifID request for next steps.